- System Administration: Administer and maintain the ServiceNow platform, including user administration, access control, and platform configuration.
- Perform regular system monitoring, health checks, and performance tuning.
- Manage and implement upgrades, patches, and hotfixes.
- Maintain data integrity and ensure proper backup and recovery procedures.
- Configuration and Development:
- Configure and ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management.
- Develop and maintain workflows, business rules, client scripts, and UI policies.
- Create and maintain reports, dashboards, and performance analytics.
- Implement and integrate ServiceNow with other enterprise systems.
- Support and Troubleshooting: Provide technical support to end-users and resolve ServiceNow-related issues.
- Troubleshoot and diagnose system problems and implement effective solutions.
- Document system configurations, procedures, and troubleshooting steps.
- Participate in on-call support rotation as needed.
- Collaboration and Communication:
- Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
- Communicate effectively with technical and non-technical audiences.
- Participate in project planning and implementation.
- Maintain up to date knowledge of ServiceNow best practices.
- Security and Compliance: Ensure compliance with security policies and best practices.
- Manage user roles and permissions to maintain data security
- Perform regular security audits and vulnerability assessments.
Job Category: IT Consulting
Job Type: Full Time
Job Location: Dallas